Refund policy

Refund policy

 

Returns & Refunds

30-Day Skin Confidence Guarantee

At CryoGlow, we believe skincare should help you feel confident in your skin. We stand behind the quality of our products and want every customer to feel comfortable when trying our products.

If you are not satisfied with your experience, you may request a refund within 30 days of receiving your order.

To be eligible for our 30-Day Skin Confidence Guarantee:

You must contact us within 30 days of delivery with your order number.
You must explain your experience with the product and reason for requesting a refund.
The product must have been used according to the recommended instructions.
To help us process your request, we may ask for additional information regarding your experience with the product, including photos of the product condition where necessary.

Standard Returns

For hygiene and safety reasons, standard returns are only accepted for products that are:

Unopened and unused
In their original packaging
In the same condition that you received them
We reserve the right to refuse standard returns or refunds if the product has been damaged, tampered with, or is no longer in its original condition.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with your order number and clear photos of the issue.

Once reviewed and approved, we may offer a replacement, store credit, or refund depending on the circumstances.

Please note:

Customers are responsible for return shipping costs unless otherwise approved by our support team.
Original shipping charges are non-refundable.
Refund requests submitted after the applicable timeframes are not eligible.
Returns must be approved by our support team before items are sent back.
We reserve the right to deny any refund or return request that does not meet the conditions outlined in this policy.
If you have any questions regarding this policy, please contact us at: cryoglow3@gmail.com