Shipping policy

Shipping Policy

Last Updated: 2/06/2026

Thank you for shopping with CryoGlow. We are committed to delivering your order quickly and safely. Please review our shipping policy below for important information regarding order processing, shipping times, and delivery.

Order Processing

All orders are processed within 1–3 business days after payment is confirmed. Orders are not processed or shipped on weekends or holidays.

During periods of high demand, processing times may be slightly delayed. We appreciate your patience and understanding.

Once your order has been shipped, you will receive a confirmation email with tracking information.

Shipping Times

Estimated delivery times:

  • United States: 7-15 business days
  • Canada: 7–15 business days
  • United Kingdom: 7-15 business days 

Please note that shipping times are estimates and may vary due to customs processing, carrier delays, weather conditions, or other unforeseen circumstances.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

We may occasionally offer free shipping promotions, which will be clearly stated on our website.

Tracking Your Order

Once your order has shipped, you will receive a tracking number via email. Please allow up to 48 hours for tracking updates to appear.

If you do not receive your tracking information, please contact us at cryoglow3@gmail.com

Incorrect Shipping Information

Customers are responsible for providing accurate shipping and billing information.

CryoGlow is not responsible for orders shipped to incorrectly entered addresses. If you notice an error in your shipping address, contact us immediately at cryoglow3@gmail.com

Lost, Stolen, or Delayed Packages

CryoGlow is not responsible for lost, stolen, or delayed packages once they have been handed over to the shipping carrier.

If your package appears lost, please contact the carrier directly first. If you need additional assistance, feel free to contact our support team.

Customs, Duties & Taxes

International orders may be subject to customs fees, import duties, or taxes imposed by your country.

These charges are the responsibility of the customer and are not included in our product or shipping prices.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with:

  • Your order number
  • Photos of the damaged item and packaging

We will review the issue and work to resolve it as quickly as possible.

Contact Us

If you have any questions about your shipment or this Shipping Policy, please contact us:

CryoGlow

Email: [cryoglow3@gmail.com]